Refund & Returns Policy

Effective Date: 25-Sep-2025

Thank you for choosing Reg Record. We are committed to providing accurate and reliable vehicle history reports by integrating trusted data sources such as Freecarcheck.co.uk, DVLA, and AutoCheck. Please read our refund policy carefully before making a purchase.

 

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Refund Policy

At regrecord.co.uk, we strive to provide high-quality vehicle window stickers to our customers. However, we understand that occasionally, issues may arise. Our refund policy is as follows:

1. Refund Eligibility

  • If we fail to deliver the window sticker within the specified timeframe (2 hours), you may be eligible for a refund.
  • If we fail to deliver the window sticker within the specified timeframe, please email us at support@theautotrust.com, and we’ll process a full refund within 24 hours.

2. No Refunds After Window Sticker Delivery

  • Once the window sticker has been delivered to your email address within the specified timeframe, all sales are final, and no refunds will be issued.
  • This is because our window stickers are generated specifically for each customer and are based on the information provided at the time of ordering.

3. Refund Process

  • If we fail to deliver the window sticker on time, we’ll process a full refund without requiring further action from you.
  • Refunds will be processed using the original payment method.

4. Contact Us

If you have any issues or concerns about your windoe or refund, please don’t hesitate to contact us at support@theautotrust.com.

By using our services, you acknowledge that you’ve read and understood our refund policy.